Recommendation R3
The Napa County Civil Grand Jury recommends that the St. Helena City Manager should expand the use of the Grapevine app (or equivalent) complaint system to collect more in depth information and provide the St. Helena City Council and the Water and Wastewater Advisory Committee with quarterly data reports on water complaints to minimally include complaint type, location, frequency, severity, and resolution status by September 30, 2026.
Jury report: Lapsed Leadership: St. Helena’s Problematic Pipes and Murky Waters · PDF pages 26–27
Permanent linkOfficial response
City of St. Helena City Council
Agency plans to implementNot yet implemented but will implement. Page 18 anticipates enhanced reporting for the January 2027 advisory-committee meeting, including characteristics, geography, frequency/severity and resolution as practicable.
Read official response · PDF page 17Records later anticipated committee-review milestone rather than the jury’s September deadline. Periodic public reporting and practicability limits do not establish every requested field or a fixed quarterly cadence.
- Expand and consolidate water-quality complaint reporting and present enhanced practices for advisory-committee review, including requested data as practicable. Owner: City of St. Helena City Manager and staff. Timing: For presentation and review at the January 2027 Water and Wastewater Advisory Committee meeting.
This review evaluates the response document. Implementation claims have not been independently verified.