The County Planning and Building Department’s homepage does not prominently and clearly display its hours of operation. This reduces public access to services, extends processing times, and delays or impedes completion of projects. (R5)

What should residents consider about Finding F4: The County Planning and Building Department’s homepage does not prominently and clearly display its hours of operation. This reduces public access to services, extends processing times, and delays or impedes completion of projects. (R5), and the County’s response?

Humboldt County Board of SupervisorsResponse dated 2026-09-01Audit assessment: Addressed

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Audit context

What the response says and how it was assessed

Response says

Partly agrees with the historical concern; claims current public hours are now on the homepage.

Audit analysis

The response distinguishes conditions at report preparation from its claimed website correction. That temporal distinction identifies the disputed portion; the live homepage and effect on processing times were not independently checked.

Finding-response score

Document completeness and usefulness—not factual verification or a legal conclusion.

8/10

4/4

Statutory elements

Stated position: 2/2
Applicable disagreement elements: 2/2

4/6

Public usefulness

Coverage: 1/2
Reason specificity: 2/2
Support traceability: 1/2

Scoring confidence: high

Source pages

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Report page 14 Response page 3

Public participation

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The County Planning and Building Department’s homepage does not prominently and clearly display its hours of operation. This reduces public access to services, extends processing times, and delays or impedes completion of projects. (R5)

What the response says and how it was assessed

Review the underlying documents

Discuss the finding and response

F3: The County Planning and Building Department does not appear to have a procedure for surveying or polling its customers in advance of making impactful changes. This reduces the ability of the Department to use customer input to improve the Department’s performance and reputation. (R4)

F5: The County Planning and Building Department’s homepage does not state that appointment times are available during non-public hours. This reduces public access to services, extends processing times, and delays or impedes completion of projects. (R6)