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Public discussion · Finding F3

The County Planning and Building Department does not appear to have a procedure for surveying or polling its customers in advance of making impactful changes. This reduces the ability of the Department to use customer input to improve the Department’s performance and reputation. (R4)

What should residents consider about Finding F3: The County Planning and Building Department does not appear to have a procedure for surveying or polling its customers in advance of making impactful changes. This reduces the ability of the Department to use customer input to improve the Department’s performance and reputation. (R4), and the County’s response?

Humboldt County Board of SupervisorsResponse dated 2026-09-01Audit assessment: Partially addressed
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Audit context

What the response says and how it was assessed

Response says

Partly agrees; no formal advance polling procedure, but describes other consultation and notice.

Audit analysis

The Board acknowledges absent formal polling and cites customer-contact data, comparisons with other jurisdictions and the June 11, 2024 public meeting. These explain its view of decision-making, but do not clearly isolate a disputed portion of the finding about advance customer polling and its effect.

Finding-response score

Document completeness and usefulness—not factual verification or a legal conclusion.

8/10

3/4

Statutory elements

Stated position
2/2
Applicable disagreement elements
1/2

5/6

Public usefulness

Coverage
1/2
Reason specificity
2/2
Support traceability
2/2

The Board acknowledges absent formal polling and cites customer-contact data, comparisons with other jurisdictions and the June 11, 2024 public meeting. These explain its view of decision-making, but do not clearly isolate a disputed portion of the finding about advance customer polling and its effect.

Scoring confidence: high

Public participation

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