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Public discussion · Finding F2

Records of complaints are not being retained as prescribed by the County Planning and Building Department’s Customer Feedback System. This results in reduced transparency, accountability, independent oversight, and missed operational improvements that could be possible by analyzing customer feedback for trends or patterns. (R2, R3)

What should residents consider about Finding F2: Records of complaints are not being retained as prescribed by the County Planning and Building Department’s Customer Feedback System. This results in reduced transparency, accountability, independent oversight, and missed operational improvements that could be possible by analyzing customer feedback for trends or patterns. (R2, R3), and the County’s response?

Humboldt County Board of SupervisorsResponse dated 2026-09-01Audit assessment: Addressed
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Audit context

What the response says and how it was assessed

Response says

Disagrees; says the earlier feedback system was replaced and records are retained.

Audit analysis

Pages 2–3 identify a countywide Customer Satisfaction Survey, the named 2019–20 jury report, website access and routing/retention by IT and the relevant department. This directly explains disagreement; the claimed records and chronology are not independently verified.

Finding-response score

Document completeness and usefulness—not factual verification or a legal conclusion.

10/10

4/4

Statutory elements

Stated position
2/2
Applicable disagreement elements
2/2

6/6

Public usefulness

Coverage
2/2
Reason specificity
2/2
Support traceability
2/2

Pages 2–3 identify a countywide Customer Satisfaction Survey, the named 2019–20 jury report, website access and routing/retention by IT and the relevant department. This directly explains disagreement; the claimed records and chronology are not independently verified.

Scoring confidence: high

Public participation

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