Recommendation R4

Recommendation R4

TCTA and the TCTA Board of Directors should establish a written Citizen Complaint procedure. Upon establishing a Citizen Complaint procedure, TCTA should ensure that the process is known to the public by, at a minimum, posting information on the web, on social media sites, on buses, at bus stops, and on brochures. TCTA should also release yearly statistics to the public concerning the number, type, and outcome of complaints.