Response says
Agrees call-center wait times have improved.
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Public discussion · Finding F3
Call Center waiting time has improved since the height of skimming complaints in 2023-2024.
What should residents consider about Finding F3: Call Center waiting time has improved since the height of skimming complaints in 2023-2024., and the County’s response?
Solano County Board of SupervisorsResponse dated 2026-08-04Audit assessment: Addressed
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What the response says and how it was assessed
Audit analysis
The Board expressly accepts the finding and describes process improvements; the audit does not independently measure wait times.
Finding-response score
Document completeness and usefulness—not factual verification or a legal conclusion.
4/4
Statutory elements
- Stated position
- 2/2
- Applicable disagreement elements
- 2/2
6/6
Public usefulness
- Coverage
- 2/2
- Reason specificity
- 2/2
- Support traceability
- 2/2
The Board expressly accepts the finding and describes process improvements; the audit does not independently measure wait times.
Scoring confidence: high
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Public participation
Discuss the finding and response
Use Pol.is to discuss both the Grand Jury finding and the County’s response, see where participants agree, and add a perspective for others to consider. Participant statements do not alter this audit or verify factual claims made by any participant or source document.
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