Solano County’s Response to Theft of Health & Social Services Benefits
The jury examines electronic-benefit theft, replacement processing, call-center service and outreach. It reports fewer skimming claims after chip cards were introduced, while warning that criminals may adapt and that claim counts do not capture every household, incident or dollar lost. Five findings and seven recommendations address monitoring, cybersecurity advocacy, improved reporting, hold times, reimbursements and client education. The Board’s August 4, 2026 response agrees with the findings and distinguishes existing practices from planned reporting changes and advocacy. Agency agreement and implementation claims are not independent verification of data quality or service outcomes.
Response available · Solano County Board of Supervisors
Board response to benefit theft
The adopted Board response agrees with all five findings, describes existing monitoring and service practices, and plans advocacy and reporting improvements.
See the synthesis and item-by-item auditAbout this overview
This page provides a plain-language orientation to the report and connects it with related civic questions. The official PDF is the authoritative source for complete findings, recommendations, responses, and context.