Recommendation R5
Review, compare, and implement a newer software application including Cloud solutions to update the current billing system. Based on Finding: F-5 Implementation: Immediately Financial Impact: Moderate/High
Jury report: Banning: A City Alarmingly Mismanaged · PDF page 15
Permanent linkOfficial responses
Banning Mayor Richard Royce
Agency declines implementationWill not replace the underlying software as proposed; plans existing-system upgrades instead.
Read official response · PDF page 33The response explains cost, licensing and existing-system considerations and describes two alternative phases. Refusal is not reclassified as completed replacement.
- Pursue the alternative billing-system upgrade. Owner: Banning Mayor Richard Royce. Timing: Estimated July 2027 phase; not a guaranteed completion day..
- Review utility-billing business processes and consider a new system or cloud option based on the results. Owner: Banning Mayor Richard Royce. Timing: Estimated November 2027 phase; not a guaranteed completion day..
This review evaluates the response document. Implementation claims have not been independently verified.
Banning Mayor Pro Tem Cindy Barrington
Agency declines implementationWill not replace the underlying software as proposed; plans existing-system upgrades instead.
Read official response · PDF page 33The response explains cost, licensing and existing-system considerations and describes two alternative phases. Refusal is not reclassified as completed replacement.
- Pursue the alternative billing-system upgrade. Owner: Banning Mayor Pro Tem Cindy Barrington. Timing: Estimated July 2027 phase; not a guaranteed completion day..
- Review utility-billing business processes and consider a new system or cloud option based on the results. Owner: Banning Mayor Pro Tem Cindy Barrington. Timing: Estimated November 2027 phase; not a guaranteed completion day..
This review evaluates the response document. Implementation claims have not been independently verified.
Banning Council Member Colleen Wallace
Agency declines implementationWill not replace the underlying software as proposed; plans existing-system upgrades instead.
Read official response · PDF page 33The response explains cost, licensing and existing-system considerations and describes two alternative phases. Refusal is not reclassified as completed replacement.
- Pursue the alternative billing-system upgrade. Owner: Banning Council Member Colleen Wallace. Timing: Estimated July 2027 phase; not a guaranteed completion day..
- Review utility-billing business processes and consider a new system or cloud option based on the results. Owner: Banning Council Member Colleen Wallace. Timing: Estimated November 2027 phase; not a guaranteed completion day..
This review evaluates the response document. Implementation claims have not been independently verified.
Banning Council Member Leroy Miller
Agency declines implementationWill not replace the underlying software as proposed; plans existing-system upgrades instead.
Read official response · PDF page 33The response explains cost, licensing and existing-system considerations and describes two alternative phases. Refusal is not reclassified as completed replacement.
- Pursue the alternative billing-system upgrade. Owner: Banning Council Member Leroy Miller. Timing: Estimated July 2027 phase; not a guaranteed completion day..
- Review utility-billing business processes and consider a new system or cloud option based on the results. Owner: Banning Council Member Leroy Miller. Timing: Estimated November 2027 phase; not a guaranteed completion day..
This review evaluates the response document. Implementation claims have not been independently verified.
Banning City Manager Elizabeth M. Gibbs
Agency declines implementationWill not replace the underlying software as proposed; plans existing-system upgrades instead.
Read official response · PDF page 33The response explains cost, licensing and existing-system considerations and describes two alternative phases. Refusal is not reclassified as completed replacement.
- Pursue the alternative billing-system upgrade. Owner: Banning City Manager Elizabeth M. Gibbs. Timing: Estimated July 2027 phase; not a guaranteed completion day..
- Review utility-billing business processes and consider a new system or cloud option based on the results. Owner: Banning City Manager Elizabeth M. Gibbs. Timing: Estimated November 2027 phase; not a guaranteed completion day..
This review evaluates the response document. Implementation claims have not been independently verified.