R3/R4 request better complaint information and differentiated charges. The City offers later reporting and analysis, qualified by practicability, contracts and asserted legal limits.
Why this matters
Visible customer experience and transparent cost assumptions can improve discussion without deciding disputed factual claims.
Public participation
Use Pol.is below to respond to statements, see where participants agree, and add a perspective for others to consider.
Supporting evidence
This Phase 1 citation points back to the source material that informed the civic question.
Supporting report