Finding F3
Technology and software support, training and assistance is lacking, leading to a slow transition to Oracle.
Jury report: Continued Technology and Software Lessons · PDF page 3
Permanent linkOfficial response
Mariposa County Board of Supervisors
Mariposa County Board of Supervisors: Partly agrees, distinguishing uneven adoption from the availability of training, help sessions, support email, and implementation-partner assistance.
Read official response · PDF page 12The response identifies the disputed scope and concrete support channels, including recurring sessions and a twenty-four-hour email response target.
This review evaluates the response document. Implementation claims have not been independently verified.