Recommendation R2
By March 1, 2027, the BART Board should consider directing management to incorporate into the annual Rail Service Plan a formal service-to-ridership alignment framework that defines target service levels relative to ridership demand, establishes measurable utilization thresholds, and requires annual Board reporting on whether actual service hours are appropriately aligned with passenger miles traveled.
Jury report: BART at a Crossroads: Structural Deficit, Governance Accountability, and the Choices Ahead · PDF page 25
Permanent linkOfficial response
BART Board of Directors
Agency declines implementationDeclines single-metric alignment framework, citing network frequency, connections, crowding, equity and operational constraints.
Read official response · PDF page 21Explains alternative planning/reporting through Rail Service Plan and Quarterly Performance Report.
This review evaluates the response document. Implementation claims have not been independently verified.