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Recommendation R6

Recommendation R6

By April 1, 2027, the Contra Costa County Fire Protection District should consider expanding the use of its Nurse Navigation Programs to divert low-acuity callers from 911 ambulance responses when clinically appropriate.

Jury report: Ambulance Patient Offload Delays: Time Is of the Essence · PDF page 23

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Official response

Contra Costa County Fire Protection District

Agency says further analysis needed

Will analyze Nurse Navigation expansion using outcomes, safety, resources and APOT impact; conclusions ready by November 21, 2026.

Read official response · PDF page 3

Specific analysis criteria and date; no commitment to expand regardless of evidence.

  • Complete Nurse Navigation expansion analysis and be prepared to present conclusions for discussion. Owner: Contra Costa County Fire Protection District. Timing: 2026-11-21.

This review evaluates the response document. Implementation claims have not been independently verified.

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