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Response synthesis and audit

Board response to Code Compliance

The Board agrees with the communication and staffing findings. It promises software and procedure changes, with the portal scheduled for July 1, 2026, and declines additional staffing because of budget constraints and a hiring freeze.

Official response PDFOfficial report PDF

Response by Calaveras County Board of Supervisors · 2025-07-22

5

Addressed

2

Partially addressed

0

Not addressed

0

Unclear

County's stated disposition

These categories reflect the County's response to each recommendation, separate from this audit's assessment.

0

Implemented

3

Will be implemented

0

Requires further analysis

1

Will not be implemented

0

Unclear

How to read this audit

This review assesses the response document, not the truth of agency claims, legal compliance, or verified implementation.

Commitments

Actions stated in the response

These are commitments extracted from the County's response. They describe what the response says will happen; they do not verify that implementation occurred.

4

Extracted commitments

3

Definite or bounded timing

0

Conditional timing

1

No timeframe

R1 · Exact date

Implement public complaint filing, reference numbers, and case tracking.

2026-07-01

R2a · Exact date

Update the manual with reasonable response times and revise standards as staffing and metrics change.

2025-08-01

R2b · No timeframe stated

Use software improvements to advise the public about case activity.

No target date stated

R3 · Bounded timeframe

Complete case-management software improvements and Code Compliance Ordinance amendments.

Projected completion in December 2026.

Item-by-item review

Findings and recommendations

Assessments describe whether the response engages each cited item. Finding scores separately describe statutory-elements completeness under California Penal Code § 933.05(a) and public usefulness. They do not independently verify the response or constitute a legal conclusion.

Showing 7 of 7 items

finding · F1

Acknowledging complaints across submission methods

Audit: Addressed

Response says

The County agrees and identifies mailed complaints as the acknowledgement gap.

Audit analysis

The response covers the submission-method problem, explains existing in-person and online confirmations, and identifies the complaint form as the source of follow-up instructions.

Finding-response score

Document completeness and usefulness—not factual verification or a legal conclusion.

10/10

4/4

Statutory elements

Stated position
2/2
Applicable disagreement elements
2/2

6/6

Public usefulness

Coverage
2/2
Reason specificity
2/2
Support traceability
2/2

The response covers the submission-method problem, explains existing in-person and online confirmations, and identifies the complaint form as the source of follow-up instructions.

Scoring confidence: high

Report page 6Response page 1
Discuss finding and response

recommendation · R1

Complaint confirmation and tracking

County: Will be implementedAudit: Partially addressed

Response says

The County promises a public filing and tracking portal by July 1, 2026.

Audit analysis

The response explains reference numbers and tracking regardless of submission method, but does not clearly promise proactive acknowledgement for every mailed or in-person complaint. Its completion date is later than the jury requested.

Extracted commitments

Implement public complaint filing, reference numbers, and case tracking.

Responsible party
Building Department
Timing
2026-07-01 · Exact date
Report page 6Response page 2

finding · F2

Written guidance for follow-up requests

Audit: Addressed

Response says

The County agrees and says its usual two-week period from complaint to first investigation is absent from the manual.

Audit analysis

Agreement covers the finding, but the explanation concerns first investigations rather than responses to follow-up requests. It names the Policy and Procedure Manual for verification.

Finding-response score

Document completeness and usefulness—not factual verification or a legal conclusion.

9/10

4/4

Statutory elements

Stated position
2/2
Applicable disagreement elements
2/2

5/6

Public usefulness

Coverage
2/2
Reason specificity
1/2
Support traceability
2/2

Agreement covers the finding, but the explanation concerns first investigations rather than responses to follow-up requests. It names the Policy and Procedure Manual for verification.

Scoring confidence: high

Report page 6Response page 2
Discuss finding and response

recommendation · R2a

Procedure for responding to follow-up requests

County: Will be implementedAudit: Addressed

Response says

The County promises an August 1, 2025 manual update specifying reasonable response times based on staffing.

Audit analysis

The response provides an action and date, while leaving the exact service standard to the updated manual.

Extracted commitments

Update the manual with reasonable response times and revise standards as staffing and metrics change.

Responsible party
Building Department
Timing
2025-08-01 · Exact date
Report page 6Response page 2

recommendation · R2b

Timely and professional follow-up communication

County: Will be implementedAudit: Partially addressed

Response says

The County says it will implement the recommendation through planned software improvements.

Audit analysis

Software-based opportunities to advise the public are described, but no start date or standard for timely, professional responses is supplied.

Extracted commitments

Use software improvements to advise the public about case activity.

Responsible party
Building Department
Timing
No timeframe stated
Report page 6Response page 3

finding · F3

Staffing relative to workload

Audit: Addressed

Response says

The County agrees and provides case counts, workload estimates, staffing levels, and priority-based response times.

Audit analysis

The response addresses staffing and delays with fiscal-year figures, including 518 cases in FY 2024-2025 and staffing for FY 2025-2026. These dated workload assertions give a checkable basis, not independent verification.

Finding-response score

Document completeness and usefulness—not factual verification or a legal conclusion.

10/10

4/4

Statutory elements

Stated position
2/2
Applicable disagreement elements
2/2

6/6

Public usefulness

Coverage
2/2
Reason specificity
2/2
Support traceability
2/2

The response addresses staffing and delays with fiscal-year figures, including 518 cases in FY 2024-2025 and staffing for FY 2025-2026. These dated workload assertions give a checkable basis, not independent verification.

Scoring confidence: high

Report page 6Response page 3
Discuss finding and response

recommendation · R3

Restoring five staff positions

County: Will not be implementedAudit: Addressed

Response says

The County declines additional hiring because of budget constraints and a hiring freeze; it proposes software and ordinance changes instead.

Audit analysis

The refusal is explicit and reasoned. A possible future reconsideration is conditional; the separate administrative improvement work is projected for December 2026.

Extracted commitments

Complete case-management software improvements and Code Compliance Ordinance amendments.

Responsible party
Building Department
Timing
Projected completion in December 2026. · Bounded timeframe
Report page 7Response page 4