Finding F2
Code Compliance’s citizen complaint form and website create a reasonable expectation that a complainant request for follow-up information will be answered in a timely and professional manner. Yet Code Compliance’s Policy and Procedure Manual lacks guidance regarding Code Enforcement Officers’ obligations, if any, to respond to complainants requesting follow-ups on their cases.
Jury report: Calaveras County Code Compliance: Communication Is a Two-Way Street · PDF page 6
Permanent linkOfficial response
Calaveras County Board of Supervisors
The County agrees and says its usual two-week period from complaint to first investigation is absent from the manual.
Read official response · PDF page 2Agreement covers the finding, but the explanation concerns first investigations rather than responses to follow-up requests. It names the Policy and Procedure Manual for verification.
This review evaluates the response document. Implementation claims have not been independently verified.