Recommendation R1
Recommendations
The Grand Jury recommends that the OPUD General Manager, by December 31, 2026, direct staff to develop a centralized system to log and track customer service requests and complaints to ensure timely responses and follow-up.
Jury report: Olivehurst Public Utility District: A Small Agency with a Big Impact · PDF page 33
Permanent linkOfficial response
Olivehurst Public Utility District Board of Directors and General Manager
Agency says implementedOPUD reports implementing a Customer Service Complaint Request Log Procedure and centralized log covering contacts through completion.
Read official response · PDF page 43The described workflow includes recording requests and completion dates, with details continuing on page 44. This is an implementation claim; no operating log samples are supplied for independent verification.
This review evaluates the response document. Implementation claims have not been independently verified.