Finding F1
Findings
Customer service requests and complaints submitted to OPUD are not consistently tracked or resolved.
Jury report: Olivehurst Public Utility District: A Small Agency with a Big Impact · PDF page 33
Permanent linkOfficial response
Olivehurst Public Utility District Board of Directors and General Manager
OPUD partially disagrees: it acknowledges no single central log before review but disputes unresolved requests, describes account notes and service procedures, and says a central log now exists.
Read official response · PDF page 42The response engages both propositions. Customer-service outcomes and the new log’s operation are not independently verified.
This review evaluates the response document. Implementation claims have not been independently verified.