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Responsive local services

What acknowledgment and status information should residents receive after submitting a service request?

The jury describes gaps in OPUD’s centralized request tracking and recommends a log with follow-up. OPUD later reports implementing a log; discussion asks what residents should experience, not whether the change has been independently verified.

Why this matters

Reliable feedback helps residents distinguish a received request from a resolved issue.

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Supporting evidence

Evidence from the report

This Phase 1 citation points back to the source material that informed the civic question.

Supporting report

Olivehurst Public Utility District: A Small Agency with a Big Impact

Report section
Discussion — Interview Observations; Recommendations
Source citation
Olivehurst Public Utility District: A Small Agency with a Big Impact — Discussion, Interview Observations, physical PDF page 32; Recommendations R1, physical PDF page 33.
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