Recommendation R6

Recommendation R6

Starting in the 2026-27 fiscal year, create a full-time position for a County-wide Business Systems Analyst reporting to the County Chief Administrative Officer, with the responsibility of consulting with individual departments to effect operational improvements within the department and across all County services. a. The analyst’s role is to provide the following consultation services to individual departments via short-term (2-4 month) focused assignments, to: i. Assist in documenting processes: current workflows, future workflows, identify gaps, risks, waste, and opportunities for improvement; ii. Assist in the creation of standard operating procedures; iii. Design solutions to operational challenges by recommending system upgrades, or new technologies; iv. Facilitate incremental improvement projects. b. The analyst duties are to provide the following services to the County generally, to: i. Maintain a generalized understanding of all County operations; ii. Facilitate collaboration within and across departments that provide opportunities to improve County services (speed, cost, quality); iii. Work closely with IT teams to oversee the implementation of new systems or enhancements, ensuring effective integration with existing operational procedures; iv. Assist the County in defining functional requirements of digital systems and validate the implemented systems function as intended; v. Act as an intermediary with 3rd party software vendors/developers to evaluate and ensure implemented solutions meet County needs.