Finding F3
Call Center waiting time has improved since the height of skimming complaints in 2023-2024.
Jury report: Solano County’s Response to Theft of Health & Social Services Benefits · PDF page 14
Permanent linkOfficial response
Solano County Board of Supervisors
Agrees call-center wait times have improved.
Read official response · PDF page 2The Board expressly accepts the finding and describes process improvements; the audit does not independently measure wait times.
This review evaluates the response document. Implementation claims have not been independently verified.