Recommendation R3
Findings and Recommendations
The Grand Jury recommends the District implement a consistent communication plan by December 31, 2026, that includes all available communication channels and proactive outreach to callers. The District should make sure dispatchers are informed and are informing callers of upcoming changes. The MAC should also be informed of service changes, but it should not be considered a responsible platform for communicating changes to the entire SacRT GO ridership. (F3)
Jury report: Is Sacramento Regional Transit Ignoring Riders with Disabilities? · PDF page 10
Permanent linkOfficial responses
Sacramento Regional Transit District Board of Directors
Agency says implementedSacRT reports implemented multi-channel communications and future periodic updates.
Read official response · PDF page 11The response lists channels but does not demonstrate a consistent plan with proactive caller outreach and informed dispatchers as requested.
This review evaluates the response document. Implementation claims have not been independently verified.
William Charles Johnson, Mobility Advisory Council Chair (personal views)
Agency position unclearThe chair describes existing channels and favors a formal website statement.
Read official response · PDF page 2The response supplies personal observations, not a District commitment to proactive caller outreach or a scheduled communications plan.
This review evaluates the response document. Implementation claims have not been independently verified.