Finding F4
Findings and Recommendations
The Grand Jury finds “mystery riders” assessing the District’s paratransit service are not required to be riders with a disability, reducing the accuracy of reporting on the paratransit experience for riders with disabilities. (R4)
Jury report: Is Sacramento Regional Transit Ignoring Riders with Disabilities? · PDF page 10
Permanent linkOfficial response
Sacramento Regional Transit District Board of Directors
SacRT partially agrees and acknowledges that disabled mystery riders have not yet been assigned to its evaluations.
Read official response · PDF page 12The response clearly describes existing contractor hiring and the assignment gap. It identifies the relevant distinction and requested future inclusion.
This review evaluates the response document. Implementation claims have not been independently verified.