Finding F3
Findings and Recommendations
The Grand Jury finds SacRT GO riders lost access to the Ecolane tracking app for an extended period of time, without clear and effective communication from the District, including the use of all available communication channels, resulting in a frustrating experience for ridership, significant impairment of daily activities and increased expenditures by the District. (R3)
Jury report: Is Sacramento Regional Transit Ignoring Riders with Disabilities? · PDF page 9
Permanent linkOfficial responses
Sacramento Regional Transit District Board of Directors
SacRT disputes loss of ADA transport access, acknowledges app frustration and describes uninterrupted telephone reservations.
Read official response · PDF page 10The original finding concerns lost tracking, unclear communication, daily impacts and expense—not complete loss of transport. The response explains app incompatibility and its May 19 launch but reframes the central proposition and leaves impacts and costs incomplete.
This review evaluates the response document. Implementation claims have not been independently verified.
William Charles Johnson, Mobility Advisory Council Chair (personal views)
The chair acknowledges app frustration but says its broader impact was overstated and other reservation channels remained available.
Read official response · PDF page 2This unnumbered app-transition discussion implicitly disputes the degree of impact and provides a usage estimate. It does not directly take a formal position on F3 or fully address lost tracking and increased expenditure. The chair’s platform account also differs from SacRT’s account.
This review evaluates the response document. Implementation claims have not been independently verified.