Finding F2
Findings and Recommendations
The Grand Jury finds the District fails to obtain valuable insight from riders with disabilities on a timely basis, despite the District’s assertion that “established public procurement practices allow staff to gather input from stakeholders,” resulting in wasteful expenditures and damaged relationships with members of the disability community. (R2)
Jury report: Is Sacramento Regional Transit Ignoring Riders with Disabilities? · PDF page 9
Permanent linkOfficial response
Sacramento Regional Transit District Board of Directors
SacRT disagrees, distinguishing internal software procurement and emergency barriers from customer-facing consultation.
Read official response · PDF page 8Named pilot testing and barrier adjustments provide specific context, but do not fully resolve whether rider insight arrived early enough or the claimed waste and relationship damage.
This review evaluates the response document. Implementation claims have not been independently verified.