Finding F6
The option to connect to a live attendant on the City of Rocklin’s main phone system is frequently forwarded to the utility billing department’s voicemail, which may or may not be what the caller is trying to reach and, if not, leads to citizen frustration.
Jury report: Public Communication by Placer County Cities: Correctable Deficiencies · PDF page 79
Permanent linkOfficial responses
No response recorded
A matching agency response has not been added to Grand Jury Hub. This does not establish whether a response was submitted or is overdue.