Recommendation R3
If the existing Customer Feedback System is not reinstituted, the Humboldt County Board of Supervisors should direct the Planning and Building Department Director to implement a new complaint management system, and inform the public of its existence and how to access it. This system should be implemented by March 31, 2027. (F2)
Jury report: Friend or Foe? Struggling with Reputation at the Humboldt County Planning and Building Department · PDF page 15
Permanent linkOfficial response
Humboldt County Board of Supervisors
Agency says implementedClaims the alternative countywide survey and complaint-routing process already implement this recommendation.
Read official response · PDF page 5The Board identifies website access, IT routing and record retention and attributes implementation to 2019. This is its account, not a verified test of the system or reconciliation of the source’s chronology.
This review evaluates the response document. Implementation claims have not been independently verified.