Recommendation R2
The Humboldt County Board of Supervisors direct the Planning and Building Department Director to reinstitute, maintain, and publicize the Department’s Customer Feedback System. This system should be re-implemented by December 31, 2026. (F2)
Jury report: Friend or Foe? Struggling with Reputation at the Humboldt County Planning and Building Department · PDF page 14
Permanent linkOfficial response
Humboldt County Board of Supervisors
Agency declines implementationWill not restore the prior departmental feedback system.
Read official response · PDF page 4Pages 4–5 rely on the countywide survey and claimed record-routing/retention process described under F2. Refusal of the older system is distinct from claiming no feedback mechanism exists.
This review evaluates the response document. Implementation claims have not been independently verified.