Finding F3
The County Planning and Building Department does not appear to have a procedure for surveying or polling its customers in advance of making impactful changes. This reduces the ability of the Department to use customer input to improve the Department’s performance and reputation. (R4)
Jury report: Friend or Foe? Struggling with Reputation at the Humboldt County Planning and Building Department · PDF page 14
Permanent linkOfficial response
Humboldt County Board of Supervisors
Partly agrees; no formal advance polling procedure, but describes other consultation and notice.
Read official response · PDF page 3The Board acknowledges absent formal polling and cites customer-contact data, comparisons with other jurisdictions and the June 11, 2024 public meeting. These explain its view of decision-making, but do not clearly isolate a disputed portion of the finding about advance customer polling and its effect.
This review evaluates the response document. Implementation claims have not been independently verified.