Finding F2
Records of complaints are not being retained as prescribed by the County Planning and Building Department’s Customer Feedback System. This results in reduced transparency, accountability, independent oversight, and missed operational improvements that could be possible by analyzing customer feedback for trends or patterns. (R2, R3)
Jury report: Friend or Foe? Struggling with Reputation at the Humboldt County Planning and Building Department · PDF page 13
Permanent linkOfficial response
Humboldt County Board of Supervisors
Disagrees; says the earlier feedback system was replaced and records are retained.
Read official response · PDF page 2Pages 2–3 identify a countywide Customer Satisfaction Survey, the named 2019–20 jury report, website access and routing/retention by IT and the relevant department. This directly explains disagreement; the claimed records and chronology are not independently verified.
This review evaluates the response document. Implementation claims have not been independently verified.