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Public discussion · Finding OPUD-F1

Customer service requests and complaints submitted to OPUD are not consistently tracked or resolved.

What should residents consider about Finding OPUD-F1: Customer service requests and complaints submitted to OPUD are not consistently tracked or resolved., and the County’s response?

Olivehurst Public Utility District Board of Directors and General ManagerResponse dated 2026-09-08Audit assessment: Addressed
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Audit context

What the response says and how it was assessed

Response says

OPUD partially disagrees: it acknowledges no single central log before review but disputes unresolved requests, describes account notes and service procedures, and says a central log now exists.

Audit analysis

The response engages both propositions. Customer-service outcomes and the new log’s operation are not independently verified.

Finding-response score

Document completeness and usefulness—not factual verification or a legal conclusion.

10/10

4/4

Statutory elements

Stated position
2/2
Applicable disagreement elements
2/2

6/6

Public usefulness

Coverage
2/2
Reason specificity
2/2
Support traceability
2/2

Explicit partial disagreement separates tracking from resolution, explains multiple channels and identifies Water/Sewer policies and the named new complaint-log procedure.

Scoring confidence: high

Public participation

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