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Public discussion · Finding F2

Complaint-form access and public written procedures

What should residents consider about Finding F2: Complaint-form access and public written procedures, and the County’s response?

San Mateo County Sustainability DepartmentResponse dated 2026-10-06Audit assessment: Partially addressed
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Audit context

What the response says and how it was assessed

Response says

SMCSD labels its position partial disagreement, accepts the complaint-procedure requirement, neither agrees nor disagrees that the form failed because it cannot verify the test, and identifies email/telephone alternatives and a newly added direct web link.

Audit analysis

The explicit partial-disagreement label is retained, but the response does not clearly identify a disputed conclusion about publicly accessible written procedures across the reviewed jurisdictions. Alternate channels and a direct link do not independently establish anonymous receipt/investigation procedures for each jurisdiction, or that the earlier form worked. The score concerns the document’s mapping and explanation, not a legal ruling or live website test.

Finding-response score

Document completeness and usefulness—not factual verification or a legal conclusion.

8/10

3/4

Statutory elements

Stated position
2/2
Applicable disagreement elements
1/2

5/6

Public usefulness

Coverage
1/2
Reason specificity
2/2
Support traceability
2/2

The response explicitly says partial disagreement but withholds a position on the failed-form test; its disputed scope/reasons are incomplete for missing public written procedures in reviewed jurisdictions. It concretely describes alternate channels and provides a checkable URL, while covering only part of the compound finding.

Scoring confidence: high

Public participation

Discuss the finding and response

Use Pol.is to discuss both the Grand Jury finding and the County’s response, see where participants agree, and add a perspective for others to consider. Participant statements do not alter this audit or verify factual claims made by any participant or source document.

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