Response says
SacRT disputes loss of ADA transport access, acknowledges app frustration and describes uninterrupted telephone reservations.
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Public discussion · Finding F3-board
The Grand Jury finds SacRT GO riders lost access to the Ecolane tracking app for an extended period of time, without clear and effective communication from the District, including the use of all available communication channels, resulting in a frustrating experience for ridership, significant impairment of daily activities and increased expenditures by the District
What should residents consider about Finding F3-board: The Grand Jury finds SacRT GO riders lost access to the Ecolane tracking app for an extended period of time, without clear and effective communication from the District, including the use of all available communication channels, resulting in a frustrating experience for ridership, significant impairment of daily activities and increased expenditures by the District, and the County’s response?
Sacramento Regional Transit District Board of Directors; William Charles Johnson, MAC Chair (personal views)Audit assessment: Partially addressed
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What the response says and how it was assessed
Audit analysis
The original finding concerns lost tracking, unclear communication, daily impacts and expense—not complete loss of transport. The response explains app incompatibility and its May 19 launch but reframes the central proposition and leaves impacts and costs incomplete.
Finding-response score
Document completeness and usefulness—not factual verification or a legal conclusion.
3/4
Statutory elements
- Stated position
- 2/2
- Applicable disagreement elements
- 1/2
5/6
Public usefulness
- Coverage
- 1/2
- Reason specificity
- 2/2
- Support traceability
- 2/2
The original finding concerns lost tracking, unclear communication, daily impacts and expense—not complete loss of transport. The response explains app incompatibility and its May 19 launch but reframes the central proposition and leaves impacts and costs incomplete.
Scoring confidence: high
Source pages
Review the underlying documents
Public participation
Discuss the finding and response
Use Pol.is to discuss both the Grand Jury finding and the County’s response, see where participants agree, and add a perspective for others to consider. Participant statements do not alter this audit or verify factual claims made by any participant or source document.
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