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Accessible and trustworthy services

What would make the planning complaint process easy to find and its records useful for service improvement?

R2–R3 propose restoring or replacing a feedback system. The Board declines restoration and claims a countywide survey and record process already provide the alternative; no independent system test is implied.

Why this matters

A visible, accountable feedback process can support trust and reveal recurring service issues.

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Supporting evidence

Evidence from the report

This Phase 1 citation points back to the source material that informed the civic question.

Supporting report

Friend or Foe? Struggling with Reputation at the Humboldt County Planning and Building Department

Report section
Findings and Recommendations
Source citation
Friend or Foe? Struggling with Reputation at the Humboldt County Planning and Building Department, physical page 15, R3; related R2 starts on page 14.
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